Damaged goods receiving process
Damaged inbound stock should be identified, isolated and resolved without contaminating available inventory.
3 min read · Updated 30 July 2026
Problem
Damaged products can be picked or supplier claims can fail when evidence and quantities are not captured at receipt.
Solution
Record the damage immediately, quarantine affected stock, retain evidence and resolve it through an authorised disposition.
Stop normal receipt
Do not place visibly damaged stock into an available location.Capture evidence
Record product, quantity, packaging condition, delivery reference, photographs and notes.Isolate inventory
Move affected units to a quarantine or quality-hold status and location.Resolve disposition
Authorise return, rework, disposal, acceptance or supplier claim, then update the stock record.Frequently asked questions
What does damaged goods receiving process cover?
Damaged inbound stock should be identified, isolated and resolved without contaminating available inventory.
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