Privacy Policy

Last updated June 20, 2026

This Privacy Notice for Logivio, doing business as Logivio, explains how and why we may access, collect, store, use, and/or share your personal information when you use our services.

This includes when you visit our website at http://www.logivio.io, use Logivio, or engage with us in other related ways including marketing or events.

Logivio is a cloud-based inventory management platform for ecommerce sellers and small to medium independent warehouses. Logivio offers two products: Logivio Seller and Logivio Warehouse. Both products offer free and Pro subscription tiers.

If you have questions or concerns, contact us at privacy@logivio.io.

Summary of Key Points

We process personal information depending on how you interact with Logivio and which services you use.

  • We do not process sensitive personal information.
  • We do not collect information from third parties.
  • We process information to provide, improve, secure, and administer Logivio.
  • We may share information with service providers such as hosting, payments, infrastructure, and code repository providers.
  • You may request access, correction, deletion, or restriction of your personal information.

1. What information do we collect?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you register, express interest in our services, participate in activities on the platform, or contact us.

The personal information we collect may include:

  • Names
  • Email addresses
  • Usernames
  • Passwords
  • Contact or authentication data
  • Phone numbers

Sensitive information: We do not process sensitive personal information.

Payment data: If you make purchases, payment data may be required to process your payment. Payment data is handled and stored by Stripe. Stripe's privacy notice is available at: https://stripe.com/gb/privacy .

All personal information that you provide must be true, complete, and accurate. You must notify us of any changes.

2. How do we process your information?

We process your information to provide, improve, and administer our services, communicate with you, protect the platform, prevent fraud, and comply with law.

We may process your information:

  • To create, authenticate, and manage user accounts.
  • To deliver and facilitate the services you request.
  • To respond to enquiries and provide support.
  • To send administrative information about products, services, terms, and policies.
  • To fulfil and manage orders, payments, returns, and exchanges.
  • To request feedback about your use of Logivio.
  • To protect our services, including fraud monitoring and prevention.
  • To identify usage trends and improve the platform.
  • To protect an individual's vital interests where necessary.

4. When and with whom do we share your personal information?

We may share personal information with third-party service providers who perform services for us or on our behalf and require access to that information to do their work.

These may include:

  • Cloud computing services: Render
  • Website hosting: Render
  • Functionality and infrastructure optimisation: Termly.io
  • Code repository and version control: GitHub
  • Payment processing: Stripe

We may also share or transfer information in connection with a merger, sale of company assets, financing, or acquisition of all or part of our business.

5. Do we use cookies and tracking technologies?

We may use cookies and similar tracking technologies, such as web beacons and pixels, to collect and store information.

These technologies may help us maintain service security, prevent crashes, fix bugs, save preferences, and support basic site functions.

More information is available in our Cookie Policy: https://logivio.io/cookie-policy.

6. How long do we keep your information?

We keep your personal information for as long as necessary to fulfil the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law.

No purpose in this notice will require us to keep your personal information for longer than one month after termination of your account, unless legal, accounting, tax, fraud prevention, or other lawful reasons require retention.

When we have no ongoing legitimate business need to process your personal information, we will delete or anonymise it. If deletion is not immediately possible, such as where data is stored in backup archives, we will securely store it and isolate it from further processing until deletion is possible.

7. How do we keep your information safe?

We aim to protect your personal information through appropriate organisational and technical security measures.

However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. You should only access Logivio within a secure environment.

8. Do we collect information from minors?

We do not knowingly collect, solicit data from, or market to children under 18 years of age.

If we learn that personal information from users under 18 has been collected, we will deactivate the account and take reasonable steps to delete the data. If you become aware of such data, contact us at privacy@logivio.io.

9. What are your privacy rights?

In some regions, including the United Kingdom, European Economic Area, and Switzerland, you have rights that allow you greater access to and control over your personal information.

These rights may include:

  • Requesting access to your personal information.
  • Requesting correction or deletion.
  • Restricting processing of your information.
  • Requesting data portability where applicable.
  • Objecting to certain types of processing.
  • Withdrawing consent where processing is based on consent.

You can exercise these rights by contacting us using the details in the contact section below or by visiting: https://logivio.io/contact.

If you are located in the UK or EEA and believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection authority, including the UK Information Commissioner's Office.

Account information

You may review or change information in your account by logging into your account settings or contacting us.

Upon request to terminate your account, we will deactivate or delete your account and information from active databases, unless retention is required for fraud prevention, troubleshooting, investigations, legal terms, or applicable legal requirements.

10. Controls for Do-Not-Track features

Most web browsers and some mobile operating systems include a Do-Not-Track feature. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised.

We do not currently respond to DNT browser signals. If a standard is adopted that we must follow in the future, we will inform you in a revised version of this Privacy Notice.

11. Do we make updates to this notice?

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated date at the top of this notice.

If we make material changes, we may notify you by prominently posting a notice or by sending a direct notification.

12. How can you contact us about this notice?

If you have questions or comments about this notice, you may email us at:

privacy@logivio.io

Or contact us by post at:

Logivio
15 Higgins Road
Derby DE24 8YG
England

13. How can you review, update, or delete your data?

Based on applicable law, you may have the right to request access to the personal information we collect from you, details about how it has been processed, correction of inaccuracies, or deletion of your personal information.

To request review, update, or deletion of your personal information, please visit: https://logivio.io/contact or email privacy@logivio.io.