Troubleshoot marketplace sync failures

Use Sync diagnostics and Health recommendations to identify credentials, connection and retry problems.

2 min read · Updated 16 July 2026

Problem

A marketplace sync can fail because a connection is disabled, credentials are missing, a token expired or the provider returned a temporary error.

Solution

Check the job status and latest execution, correct the connection problem, then rerun or allow the scheduled retry to proceed.

Check the connection

Confirm that the marketplace account is connected and enabled. A disconnected account produces a Seller Health alert.

Read the latest run

Sync diagnostics records the error summary, attempt count and next retry time.

Distinguish temporary and permanent failures

Temporary provider errors can retry automatically. Missing credentials or invalid access require connection configuration before another attempt can succeed.

Avoid duplicate reruns

Do not repeatedly queue the same operation while an active job already exists. The framework prevents active duplicates.

Frequently asked questions

Where can I see why a sync failed?

Open Sync diagnostics and review the latest run, error summary, attempt count and next retry time.

Should I manually rerun every failed job?

No. Temporary failures may retry automatically; correct permanent connection or credential problems first.

Based on this article and adjusted to avoid guides already viewed in this session.

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